Terms of Service

Last updated: 27 August 2026

1. Identification

In compliance with Article 10 of Law 34/2002 (LSSI-CE):

2. Acceptance

By downloading, installing, or using Campus Assistant (the "Plugin", the "Service"), you accept these Terms of Service in full. If you do not agree, do not install or use the Plugin. If you are accepting on behalf of an organization (university, academy, company), you represent that you have authority to bind that organization.

3. Description of the Service

Campus Assistant is a Moodle plugin (`local_campusai`) that provides an AI-powered conversational assistant inside the customer's Moodle installation. The Plugin:

4. License and Pricing

4.1 Free tier

4.2 Paid license

4.3 Major version upgrades

The annual license covers all minor updates (e.g., v2.2 → v2.5). Major upgrades (e.g., v2 → v3) that require migration effort may be subject to a separate fee, communicated at least 60 days in advance.

5. Right of withdrawal (consumers only)

If you are a consumer (not a business), EU Directive 2011/83/EU grants you a 30-day right of withdrawal from digital service purchases. However, by downloading and activating the license you expressly request immediate performance and acknowledge losing the withdrawal right once the service has been fully performed (Art. 16.m LDCG in Spain).

Refund policy: We offer a 30-day "no questions asked" refund after the first purchase if the Plugin does not work on your Moodle installation due to a bug on our side. To request it, email hola@campusassistant.app with your PayPal transaction ID. Refunds will not be granted for change-of-mind after 14 days of use, or for renewals.

6. Customer obligations

You agree to:

7. AI-generated content disclaimer

IMPORTANT: The Plugin uses third-party AI models that can generate inaccurate, incomplete, or misleading information. The Plugin is an educational assistant, not an authoritative source. The customer is responsible for:

We do not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated content.

8. Limitation of liability

To the maximum extent permitted by law:

9. Indemnification

You agree to indemnify and hold us harmless from any claim by a third party arising from your misuse of the Plugin, your violation of these Terms, or your violation of any applicable law.

10. Service availability

We aim for 99% uptime on the license validation and license management endpoints (campusassistant.app/app/*). The Plugin's core functionality (chat with AI) depends on third-party AI providers; we are not responsible for their availability. Scheduled maintenance will be announced at least 24 hours in advance.

11. Suspension and termination

We may suspend or terminate your access if:

12. Intellectual property

The Plugin, its source code, documentation, branding, and trademarks are our exclusive property. The license granted is a non-exclusive, non-transferable, revocable right to use the Plugin for the duration of the subscription. You retain all rights to your data and your Moodle content.

13. Changes to these Terms

We may update these Terms. Material changes will be notified by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the new Terms.

14. Applicable law and jurisdiction

These Terms are governed by Spanish law and EU regulations. For consumers, any dispute shall be submitted to the courts of their domicile. For businesses, any dispute shall be submitted exclusively to the courts of Huelva.

15. Contact

For questions about these Terms, contact hola@campusassistant.app.

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